I wish I could give zero stars. This experience is painful. I ordered from a brand I trusted without checking reviews, which was a mistake. I ordered a jacket, and it arrived in a plain plastic bag, with no tags or anything. The fit was off, and while I could technically return it, I would have to pay for return shipping and only receive store credit. I never wanted store credit. This jacket was intended as a Christmas gift. Customer service, as noted by others, is unhelpful and dismissive. I lost a significant amount of money, which is disheartening. This experience has changed how I feel about the brand I once admired. I strongly advise against ordering here; it feels like my money was taken.
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