I would have given ZERO stars if possible. I will NEVER spend money with this company again. I ordered a specific item for my daughter back in August 2025, understanding it was a pre-order with a stated shipping timeframe of 10-12 weeks. When 12 weeks passed, I contacted their customer service and received a generic response about it being a pre-order and their efforts to ship as soon as possible. A week later, I was informed of another delay, with a new expected shipping date of ON or BEFORE December 12th. As that date came and went without any shipping notification, I reached out again. The next morning, I received a notification that a shipping label had been created. The following Monday, I got another generic response about my order being processed for shipment. I pointed out that preparing to ship and actually shipping are two different things, emphasizing that “shipped” means it's on its way, not still in pre-shipment. Again, I received a vague apology and was told my order was being processed and would ship soon. I requested expedited shipping since there had already been two delays, and these were meant to be a Christmas present. I was told they couldn't guarantee delivery before Christmas. The item remained in pre-shipment for an ENTIRE WEEK! Ultimately, it arrived the DAY AFTER Christmas. This has been the worst customer support experience I've ever encountered. I could understand delays if the items were uniquely crafted, but they were mass-produced elsewhere, and the quality is just mediocre. This company has truly disappointed me.
Claim your business profile now and gain access to all features and respond to customer reviews.
we've got a long way to go
