LoadUp committed to arrive between 8a and noon on our arranged day. At 11:30 a.m., I called to ask if they were still coming because I'd heard nothing. No. They couldn't get a driver in the scheduled window ... and no one told me. I stayed home from work for this pickup! I cancelled an important meeting as a result. I asked for a discount: they could give me $15 off. Wow.
Rescheduling is understandable. No communication (I had to call them!) is not. This is poor customer service.
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LoadUp is a nationwide full-service junk removal and hauling company specializing in guaranteed upfront pricing online and dedicated customer support. Call 844-239-7711 or book online today.
