I am extremely dissatisfied with the service. I scheduled a pickup from 8:00 to 12:00 for a sofa two days later. They charged me and assured me everything was arranged, stating I would receive a call thirty minutes before pickup. At 11:30, I reached out to inquire about the status, only to learn they were struggling to find someone for the pickup. I decided to cancel, but they informed me of a 50% penalty for doing so at the final pickup time. Alternatively, they suggested extending the pickup to the afternoon. I had chosen the 8:00 to 12:00 slot specifically due to an afternoon doctor's appointment. I agreed to wait for a call back until 12:30 to discuss my refund. However, when I called back, I was told I could only receive a 50% refund because they were pushing the time from 12:00 to 4:00 to find someone else. Their scheduling issues do not justify extending my wait time. I paid for the 8 to 12 slot, and they can't just change it. If you want a full refund without waiting all day, opt for a 12 to 4 pickup; otherwise, prepare for a long wait. I instructed them to cancel and give me half my money back. I also contacted my bank to dispute half of the initial charge, explaining that I did not receive the services I requested.
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LoadUp is a nationwide full-service junk removal and hauling company specializing in guaranteed upfront pricing online and dedicated customer support. Call 844-239-7711 or book online today.
