I am filing this complaint about a highly unsatisfactory experience with a tree removal service. The person who came to take away a live Christmas tree did not bring any bags, tarps, or protective coverings. Consequently, the tree was dragged out from my condo, through the hallway, into the freight elevator, through the lobby, and out the front door to the vehicle. Pine needles, debris, and residue were left behind in all common areas and within my unit. I had to personally clean my condo, the hallway, the elevator, the lobby, and the area where the vehicle was parked. This was not only embarrassing but completely avoidable with basic preparation and professionalism. Furthermore, there could be scratches or damage to the floors in the common areas, which might lead to additional issues with my condominium association. I reached out to the service and was only given an apology along with a 15% discount. This response is insufficient considering the inconvenience, embarrassment, and potential property damage incurred. I am seeking a full refund for the service, as it was not conducted in a reasonable or professional manner. I have live video footage.
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