I strongly advise against using this company.
I scheduled a simple junk removal for three items—a couch, mattress, and box spring. I paid in advance and was given a service window of 12:00–4:00 PM EST. I also drove 3.5 hours to meet them at a college apartment, since I live across the state.
They stated they would call the night before—they never did.
The morning of, I only received an automated email stating a driver named “Chad” would be assigned. Beyond that, there was zero communication.
As the 4:00 PM window approached, I still hadn’t heard anything. I called multiple times and couldn’t reach anyone. When I finally got through after several attempts, even their support team could not contact the driver.
By 4:30 PM (30 minutes past the service window), no one had shown up. At that point, I was told that if I canceled, I would only receive a 50% refund—despite the fact that they completely failed to provide the service.
So in the end, I:
Lost a full Saturday
Wasted a tank of gas
Paid for a service that was never delivered
This was a complete failure in communication, reliability, and customer service. I would not recommend this company to anyone.
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LoadUp is a nationwide full-service junk removal and hauling company specializing in guaranteed upfront pricing online and dedicated customer support. Call 844-239-7711 or book online today.
