We ordered a free sample of engineered wooden floor (Kährs Ek Malt 1-stav) and very quickly received it - it was beautiful and precisely the color and texture that we were looking for, so we decided to buy 60 square meters of it. Before we placed the order we discovered that Golvpoolen actually had a physical store not far from where we live, so we decided to visit it to have a look at the actual planks, how they look like together, etc. We were shocked to find out that the sample we had received was from an earlier production batch, and does not match at all the quality of the new batch that is actually currently for sale: in other words, if we placed the order for Kährs Malt, we would not get 60 sqm of beautiful smooth oiled wooden floor, like in our free sample, but a floor with a very rough texture that requires the owner to apply himself an oil treatment! It even has actual splinters that get stuck into your hand if you run it along the board!!
One would think that if you order a sample you should get a sample of the product that you are potentially going to buy... Not at Golvpoolen though. The employees were very helpful and apologetic - but we still can't help but feel like we dodged a bullet =(
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Störst, bäst och smartast; med glimten i ögat tar vi ofta fram de stora orden när vi ska berätta om vem Golvpoolen är. Vi sticker inte under stol med vår framgång och vi skäms inte för att ta plats. Att vi är modiga och okonventionella retar en del, men uppskattas av desto fler. För bakom den kaxiga ytan finns ett genuint innehåll av service, kvalitet och ärlighet. See more
