The below mail I wrote to the CEO's of Gomechanic.in.. but it seems they are also not responsible for this...Hi Himanshu/Amit Bhasin /The Person Who is responsible for taking action based on this email/ who can make this email available to the responsible person, * I believe I am writing this email to the right persons, I hope you will take some action after reading this email...I apologise if you face any inconvenience due to this email.This email's purpose is to highlight the issues which I faced while I gave my car to gomechanic service and the pathetic behaviour from your escalation manager, how she supports the inappropriate behaviour from the service buddy....she never tried to reach out the service buddy to understand the problem ...all she told me is she was in hospital and couldnt respond(Clealy visible that she is just blabering)Escalation Ticket ID: E20260117968354250Escalation Manager Name: Anjali KumariEscalation Manager Number: +91 9267999137It's clearly visible that your escalation manager is coming to the Gomechanic office, probably only to enjoy AC and to get a salary. No work from her, and if she had done her work properly, I wouldn't be in this today's problem with my car....* Writing to you guys, not to claim anything or not to spam, but just want to highlight how your irresponsible employees will spoil your company's brand image....You can simply close or delete this mail if it doesnt makes ay sense...ORDERS > ORDER # 20260117968354250I want to raise a complaint directly with you, as your support team failed to address it, and your escalation team also failed to handle it, despite my making hundreds of phone calls to your team last night. The thing is last saturday i have booked one of your service, i booked it at saturday morning 8:00 and your service buddy came to pick up the car by 4:PM...and he promised me to deliver the car saturday itself, i was doubt and since i have so many personal health problems which all purpose i need my car to go hospital so and so...i requested your service buddy 100 time and he promised me to deliver the car by saturday itself and once it turn evening, he stopped attending my calls and he havent returned my car on saturday ..I called your support for help, but I realised that all the people whom I talked to in your support team are just there to attend the call and not to solve any issues. I realised that your team is not able to reach Service Buddy....I tried to talk to the support team 1000 times and slept without a resolution ...On Sunday, I called Service Buddy multiple times, in between he picked up the call...and I asked for the car...now he is telling me he won't deliver, and he told me if you need the car then go to the police station and used bad words...but honestly, now I don't know what to do that time.I just kept myself silent...But somehow I managed to get my car by Sunday evening, during these all-time..I sent multiple messages to your escalation manager, as well as made 20 calls to her, but she never responded to me...so yesterday I checked my car and found that the suspension has a problem...After the service i found that there were problems in my car; my car was not in a smooth drivable position. But before I gave my car, it was working like a charm...now it has become like an old horse...I immediately informed your service buddy, but unfortunately, he is not ready to help me on this...the service was basic...but they knowingly or unknowinly touch my car and screwed up my car, and it's in a terrible condition now....So far no help and no support from your team, and your escalation manager's behaviour was worse than Chennai's roads...* See, I have a huge concern here...If a person faces a problem with your service buddy or any kind of problem with your gomecanic...if there is a problem whom would help us to resolve this kind of problem?...we customers are at your doorstem believing you guys do professional work and with out headache we will get serviced and if there any problem you guys wll help us to solve this things easily...Your service buddy does a bad behaviour, your escalation manager seems to be coming to the office like how people goes to vecation...then the customer should connect with whom to solve this kind of issue?... There is no responsible person to resolve this issue...then how can customers trust companies like Gomechanic...? ...Customers have so many options in this market, but companies like goMechanic works purly based on customer TRUST. If no TRUST, then no GoMechanic...Just sharing my thoughtsLeaving my email here for you to think on the above concern....Your response in this matter is highly appreciated...Happy Tuesday..Thanks
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