I strongly DO NOT recommend Motive.
This company completely misled us and then refused to take any responsibility. Back in February, our account supervisor clearly told us we would receive a refund for a third ELD device that we do not even use because the truck is not in service. We trusted what we were told — that turned out to be a mistake.
When we followed up, we were contacted by someone higher up, and the experience was terrible. They were extremely rude, dismissive, and outright denied everything we had previously been told. No accountability, no attempt to fix the situation — just a flat refusal to return money for equipment that is literally not being used.
This is not just bad customer service — it feels dishonest. They tell you one thing to keep you happy, then completely backtrack and treat you like you don’t matter once they have your money.
On top of that, communication is very frustrating and unprofessional, which makes resolving any issue even harder.
We are stuck in a contract for now, but the moment it ends, we are leaving and taking our business elsewhere. Companies like this should not be treating hardworking trucking businesses this way.
Save yourself the headache and look for another ELD provider.
Claim your business profile now and gain access to all features and respond to customer reviews.
