Needed to get the 9:21 x15 bus to get to work but u did not show up waited close to half an hour in the pouring rain. This is the second time that this bus did not show up. I understand that stuff happens but it’s so unprofessional and rude to not give customers a warning that the bus is cancelled so I could have made other plans or get a different bus. I had to get a Uber and spend more money. It’s an unreliable bus service with out of date buses. They call themselves go north east but should change it to never go north east. They should be embarrassed as a company to make it clear I am not blaming the drivers they are great but the company need to do something.
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Go North East has connected the region's towns and villages with the cities of Newcastle, Durham and Sunderland and currently operates across Northumberland, Tyne and Wear, County Durham and into Tees Valley.
By providing essential bus services Go North East helps people connect with each other and get where they want to go, enabling access to education, retail and employment.See more
