gonortheast.co.uk

2.1
2.1 Based on 21 reviews

Go North East has connected the region's towns and villages with the cities of Newcastle, Durham and Sunderland and currently operates across Northumberland, Tyne and Wear, County Durham and into Tees Valley. By providing essential bus services Go North ...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2.1

/
5

21 Reviews

5 Star
19%
4 Star
5%
3 Star
0%
2 Star
14%
1 Star
62%

All Reviews

Filter Reviews

Review Time

Abi Turner
I don’t usually take the bus as I drive, but I knew I had to get the bus after taking my car to the

I don’t usually take the bus as I drive, but I knew I had to get the bus after taking my car to the garage and had my baby niece with me at the time. I asked the driver how much it was for the baby and he said “you don’t pay” in a way as if I was stupid, (again I don’t take the bus so I wouldn’t know), so I asked him for a single, he stated the fare and I apologised for not knowing because I’ve never took my nieces or nephews on a bus before, he rolled his eyes and stated the price again. Now, I understand that he may have wanted to be on time for other passengers and had no time to talk I totally get that, but with the lack of reassurance he just seemed like he was sick of his job. I’ve only put 2 stars because the bus was on time but the way he spoke to me was abysmal.

2
Date of experience: Feb 03, 2026
Abi Turner
Lack of Customer Service

I don’t usually take the bus as I drive, but I knew I had to get the bus after taking my car to the garage and had my baby niece with me at the time. I asked the driver how much it was for the baby and he said “you don’t pay” in a way as if I was stupid, (again I don’t take the bus so I wouldn’t know), so I asked him for a single, he stated the fare and I apologised for not knowing because I’ve never took my nieces or nephews on a bus before, he rolled his eyes and stated the price again. Now, I understand that he may have wanted to be on time for other passengers and had no time to talk I totally get that, but with the lack of reassurance he just seemed like he was sick of his job. I’ve only put 2 stars because the bus was on time but the way he spoke to me was abysmal.

2
Date of experience: Feb 03, 2026
Danny
Got on the 27 bus today to go home and…

Got on the 27 bus today to go home and the bus driver made me say pls 3 times before giving me a ticket 6083 100893

1
Date of experience: Jan 28, 2026
Dolapo taiwo
Shame it is bus 94

Shame it is, the bus 94 the Tyne valley bus, is so disappointing, doesn’t come on time, skips certain time and comes in late, this is unfair people are stranded that the way to college, many business organisations and you are disappointing your customers. Again today keeps happening almost all the time.Hope something can be done to this.

1
Date of experience: Jan 28, 2026
Kevin
Don't deserve any stars at all x5 and…

Don't deserve any stars at all x5 and x15 bus services a joke more get cancel then run

1
Date of experience: Jan 26, 2026
Angelie Pineda
Unwelcoming and unapproachable driver

Unwelcoming and unapproachable driver. I asked a question whether the bus was going through the route I was planning to go to or not but the bus driver just stared at me, glanced away, and didn’t answer me. He even looked at me when I went back to park lane station looking for answers until I went back in the bus.

1
Date of experience: Jan 20, 2026
Bus driver seemed sarcastic and rude…

Bus driver seemed sarcastic and rude wouldn't want him as my driver again highly recommend talking to him bus driver number 100893

1
Date of experience: Jan 19, 2026
Caroline
Yet another service 51 hasn’t shown up

Yet another service 51 hasn’t shown up, it’s absolutely hopeless. This is Gateshead, it’s not some rural out of the way place, it’s a town! But you’re very lucky if two buses show up in the space of an hour. And I love spending hours on end perched at a bus stop. Absolutely disgraceful, but like they care!

1
Date of experience: Jan 09, 2026
debbiemalia
I was on a no9 bus from Sunderland when…

I was on a no9 bus from Sunderland when it braked suddenly I was thrown to the floor no response from driver to see if I was ok .I got in touch with go ahead and a lovely ladie first Britney then Ellie responded with in a day . It was sorted and apologise given . I was more than satisfied.

4
Date of experience: Jan 02, 2026
Absolutely loved the Santa bus

Absolutely loved the Santa bus! Great job!

5
Date of experience: Dec 16, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Go North East has connected the region's towns and villages with the cities of Newcastle, Durham and Sunderland and currently operates across Northumberland, Tyne and Wear, County Durham and into Tees Valley.

    By providing essential bus services Go North East helps people connect with each other and get where they want to go, enabling access to education, retail and employment.See more

  • language https://gonortheast.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More