Go NY Tours also owns Tea Around Town in Miami. My daughter (visiting from NY) and I wanted to do something really special. Unfortunately, for us & everyone else on the bus that showed up 1 hour and 20 minutes late to start, it was beyond disappointing and easily a health hazard. Despite paying extra for priority seating, there was no distinction in boarding or seating arrangements.The food quality was unacceptable as well as the service and attitude of the gentleman on board. The tri-tiered serving tray at our table was clearly pre-set long in advance, with items that had obviously been sitting out for an extended period of time. The “Cloud 9 Creme” served with the scones was spoiled and clumpy. When we informed one of the servers she apologized and told us she would get a new one. A male server came up to replace it and told us he only had one more that he was able to find and he explained with no concern that it was sour because, “it's been sitting in the sun by the window for a while,” which is alarming and unacceptable. To add further insult to injury, the replacement creme was also curdled, sour, and chunky. The scones themselves were stale and appeared to be store-bought rather than freshly baked as advertised. There were several other dishes on the plates that had gone bad, posing a risk for food poisoning. The ahi tuna was so spoiled that my daughter immediately started to gag and spit it out after one bite. Additionally, the mayonnaise used in the sandwiches appeared to be spoiled, and multiple pastries with cream fillings were soured.In addition to the sour/bad food most of the items served as "luxe" which we spent extra money on to enjoy were not served as advertised. The “Adirondack Preserves” as were actually Smucker’s jelly in a plastic container. The “Nautical Splendor Lobster Roll” consisted of chopped imitation crab. The tea experience online is described as offering a significant amount of teas and explains each passenger is allowed to have 3 teas. Instead, we were told upon boarding we would be sampling 5 different teas and were offered less than half a glass of each. When my daughter asked for milk and honey for her tea she was told by the gentleman serving that they did not have milk on board and she could have water instead. I have never attended a tea service in which they did not offer milk with tea. Furthermore, the specialty teas described on the website where not what we sampled and were hardly "special". The hot teas offered had Twinning's tea labels and the cold tea offerings we were told were Arnold Palmer which is not consistent with the premium experience that was advertised.The announcer explaining the tour route gave inaccurate information, at one point telling us that the street we were on was very old, about 1,000 years old. She also referred to houses that were not there and buildings that had been there for about 100 years as we passed Starbucks. She also sang 3 songs which was not advertised and blatantly asked for tips (that would go a long, long, long, way) at the end of the tour as we departed the bus.Given that this experience involves serving perishable food on a moving vehicle, it was extremely concerning that the bus was hot and the air conditioning was either not functioning properly or ineffective. There appeared to be no proper refrigeration for the food being served either. Not to mention the experience of eating spoiled food and being stuck on a hot bus for over an hour and a half is not one I'd like to repeat or recommend. Healthwise, it was/is dangerous.The experience was a waste of money and posed legitimate health concerns.Awaiting a FULL REFUND.
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