BEWARE! Horrible RIP-OFF! They sold us the tour tickets on the street outside of Grand Central Station. They have many sales people all over the place wearing green vests; do not talk to them! We went to the pick up place and waited over an hour for a bus as we watched their busses come by us but NOT stop for us! Someone on the street told us they don't stop if they are full. They OVER-Sell their tickets and don't have enough busses! While we were were waiting for the GO NY Tour bus, we watched the busses many other companies stop and pick up people and go over and over! So Frustrating! We didn't have any more time to wait, so we had to buy tickets from another bus tour line, so we ended up paying DOUBLE for a bus tour of the city! We were able to get tickets right away from Open Loop Tour Bus Company and catch a bus right away and see the city very well. This other bus tour line had plenty of busses and seats and a better price too!
So we were happy to finally get on one of their busses and thought we would get a refund from GO NY Tours... NOPE! I requested a refund, explained the situation, and GO NY Tours would NOT give a refund and argued with me that their busses were on time and fully functional that day and that I had nothing to complain about. They have a NO REFUND policy and would NOT make an exception! NEVER use this company! They are thieves with horrible customer service and no busses to pick you up! Total RIP-OFF! They should have given us a refund!
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