We joined Good Dog in late 2024 and
Over the past year, we have made a real effort to be transparent and helpful in puppy listings, taking time to explain details, clarify Good Dog’s rules, and make sure buyers understood their options when purchasing through the platform.
Recently, we received an email stating my account was TEMPORARILY suspended—not for health, quality, or care issues (we are show quality for breed standard ), but because we allegedly offered “more payment options than allowed for aGood aDog Buyers” .The GOOD DOG email said our account would be “HAPPILY reinstated “ if we replied back to agreed to follow Good Dog’s payment rules. We felt hurt and chose to question the alleged violation. What surprised us most is when we asked for clarification on where or when this violation occurred, they didn’t response.We even sent examples of wording used in the puppy text and asked where violations happened. No response again.
In the past, I had received congratulatory messages from Good Dog about the detail and clarity of listings, which reinforced thr belief that we were being helpful and compliant. So this situation was confusing. Interestingly Instead of honoring their words and giving the opportunity for us to be “ happily reinstated” - within 48 hours of sending email questions , our account was CANCELLED. Feeling hurt and will never go back to have the chance to be mistreated like that again. What do I think happened? First off Good Dog encourages breeders to turn in Buyers who try to purchase off-platform and Good Dog encourages Buyers to turn in Breeders who try to have buyers purchase off platform . I have had Buyers refuse to purchase through Good Dog due to taxes being added, commission, and charges. I actually have TURNED THOSE BUYERS A WAY, being loyal to Good Dog policies. There was one incident Christmas time , a buyer who didn’t want to purchase through the GOOD DOG platform asked if they fill out the application on my personal Website would that be fair so they could purchase directly through us, and I told them “ That is up to them to choose”. I think it’s possible that GOOD Dog might have employees who masquerade as buyers ( spies I think is the term) to see if Breeders are loyal to them. All I can do is speculate since GOOD DOG refused to provide details.
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Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!
