Their products are undeniably beautiful, but the customer service is severely lacking. I emailed a general inquiry about my order status, and instead of a proper response to ease my concerns, I received a terse reply stating only 'shipped.' Now, I’ve reached out regarding starting a return process for an item that doesn’t fit and another with defects. Their return policy requires information from them before I can send anything back, and with a 7-day return window, a prompt response would be expected. I also inquired about adjustments for the item that doesn’t fit, hoping to keep it, but have heard nothing back. I am eager to buy more items, especially with an upcoming photo shoot, but it’s hard to support a company that doesn’t prioritize customer care.
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