Review Time
I had a very satisfying shopping experience with this service. The website is easy to navigate, and the product descriptions are clear, which helped me choose the right item. My order was processed without any issues, and I received confirmation promptly. The quality of the product matched the images on the site. The packaging was neat, and the item arrived in great condition. Delivery was on time. Overall, I’m happy with my purchase. While there’s always room for improvement, my experience was positive, and I would consider ordering from them again.
I bought my wedding dress from this service and was initially concerned about the delivery time. Fortunately, it arrived just a day before my wedding, and I didn't need to make any adjustments! I was extremely thankful as they communicated effectively about my dress's location.
I adore the designs from these brands. After finally placing an order of over $400, I found the customer service helpful, though a bit curt. The shipping took some time, but there was a warning about that on the website. Now, let's talk about the best part: the dresses! The quality is fantastic and worth every cent, including the wait for shipping. I will definitely order again, but I do wish the shipping was quicker.
Their products are undeniably beautiful, but the customer service is severely lacking. I emailed a general inquiry about my order status, and instead of a proper response to ease my concerns, I received a terse reply stating only 'shipped.' Now, I’ve reached out regarding starting a return process for an item that doesn’t fit and another with defects. Their return policy requires information from them before I can send anything back, and with a 7-day return window, a prompt response would be expected. I also inquired about adjustments for the item that doesn’t fit, hoping to keep it, but have heard nothing back. I am eager to buy more items, especially with an upcoming photo shoot, but it’s hard to support a company that doesn’t prioritize customer care.
Discovering this service was a delightful surprise for me. Since late 2014, I’ve ordered four times, and each experience has been wonderful. The packaging is simple yet artistic, often including a hand-drawn picture of my items along with a personal note. The quality of the clothing is outstanding, with options for various budgets. Even the pricier items feel worthwhile, as they avoid being just another fleeting trend. I just saw their pre-spring collection and can’t wait to explore it!
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