I arrived at the clinic for a full-mouth restoration consisting of 17 E-max veneers, 8 crowns, and 3 implants. Prior to this, I had completed full orthodontic treatment in Germany- my teeth were healthy, and my bite was corrected.1. DISCREPANCY BETWEEN OFFER AND REALITY:The official offer featured a doctor with 14 years of experience and a U.S. PhD. In reality, I was assigned a 27-year-old doctor. I only discovered the dentist's age after my healthy teeth had already been fully filed down for veneers. The doctor’s experience was my primary criteria; instead, I was given a recent graduate. I tried to remain unbiased, which proved to be a massive mistake. Furthermore, the warranty periods promised in the offer were unilaterally shortened upon my arrival.2. UNNECESSARY MEDICAL PROCEDURES (ATTEMPTED FRAUD):The surgeon at this clinic insisted on bone grafting (bone augmentation), which would have cost an additional €700 per jaw. My orthodontist in Germany, who was monitoring my process, saw no medical necessity for this. Only after I demanded that the clinic explain the clinical reason for the grafting directly to my German orthodontist did they "suddenly" decide the procedure was not needed. This was not about the money, but about my health, which they were willing to compromise simply to increase the bill.3. INSTALLATION ON THE DAY OF DEPARTURE:I was kept in a hotel for five days with filed-down teeth. The clinic scheduled the final installation just 4–5 hours before my flight. Despite promises of daily fittings, I was kept in the dark until the very last moment. This lack of time for adjustments led to a horrifying result.4. INCOMPETENT COORDINATION:The coordinators, specifically Ivan, were unprofessional and ignored the terms of the Bookimed offer. They denied pre-arranged transfers and showed total ignorance regarding the medical staff's credentials. Ivan’s only response to technical concerns was, "You will love the result," while ignoring my questions about the on-site laboratory and timelines.5. HIDDEN COSTS:The final price was higher than the initial offer. When questioned, the staff claimed they had "nothing to do with the offer," exploiting the fact that I had already traveled and started treatment.6. COLLECTIVE COMPLAINTS:At the Panorama Hotel, I met four other women in shock over their results. One has filed an official complaint with the French Consulate. We are now in contact to file a collective statement with the Ministries of Health in Turkey, France, and Germany to review the licenses of this clinic.7. THE RESULT:The outcome is disastrous. The front crown is a different color than the veneers. Despite my orthodontic history, there are gaps between the teeth which the doctor filled with a temporary composite that fell out immediately. A veneer on the 5th tooth broke within a week. The teeth were made excessively long, the doctor’s "fix" was to grind them down, destroying the translucency and aesthetics I was promised.8. DOCUMENTATION AND BLACKMAIL:The clinic provided inaccurate documentation for my insurance, falsely stating that a missing tooth (requiring a bridge) was present. This prevents me from receiving insurance reimbursement. The coordinator, Ivan, explicitly refused to correct this document unless I deleted my negative review on Bookimed. This attempt to "barter" for legal medical documentation is the final straw.
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Istanbul based,global health company, mainly focused on aesthetics operations. Good look clinic serves hair transplant,plastic surgery,dentistry and medical aesthetics operations to the patients from all around the world for 12 years with a highly sophisticated and experts medical team.
