We had the worst experience ever with a technician visit to fix our new purchased KitchenAid Dishwasher.Timeline of Events25th November 2024: Dishwasher delivered2nd December 2024: Dishwasher installed and faulty middle rack discovered3rd December 2024: Service call placed and service scheduled10th December 2024: Technician's first visit19th December 2024: Scheduled follow-up visit (technician called and canceled)Issues with ServiceMisrepresentation of Facts: The technician's report stating that the damage was due to "Customer putting too much load on the middle rack that overload the rack" is entirely false. This conversation never took place during his brief 5-minute visit on 10th December.Impossible Timeline: The dishwasher was not used between shipped day and the service call. It's impossible for us to have overloaded the rack as claimed.Lack of Proper Inspection: The technician failed to conduct a thorough examination to determine the cause of the damage.Breach of Verbal Agreement: The technician initially agreed to order parts and replace the broken roller under warranty, but has now reneged on this commitment.Poor Communication: We were informed of the warranty denial only when the technician called on his follow-up appointment day, rather than being notified promptly after his initial visit.Request for ResolutionWe have documented evidence, including dates, pictures, and text messages, to support our account of events.We hope that Goodman can:Review the technician's report and our evidence.Honor the original agreement and replace the faulty parts at no cost to us.Provide an explanation for the discrepancy between the technician's verbal agreement and his subsequent report.
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