My main home refrigerator stopped working around Christmas of 2025. I called my warranty company they confirmed an appointment for me for the 30th of December with Goodman Home Solutions. The week of my appointment I got them text message not a phone call a text message that says your appointment is January 2nd 2026 (approx).
I had to go through Goodman Home Solutions because of my warranty company. This has been the worst experience I have ever had in my life with any type of repair services. Poor to zero communication, poor follow through, makes customers wait long period with appliances and changes appointments without customer knowledge.
When I called their phone number nobody answers when you text message them no one answers. January 7th came and I had a guy come out and he was on the phone with somebody I guess they were troubleshooting or whatever and he said oh I have to order parts it's going to be another week and a half two weeks. I'm having to call them and schedule an appointment again when the the parts arrive at my house. I call and make my third appointment. Same guy came out was on the phone again with somebody still my repair was not done. The technician failed to order all of the parts that were needed. Parts were ordered again had to wait another two weeks. Soon as I had the part in my hand I called again for an appointment they told me I couldn't get an appointment until February. I was scheduled an appointment on February 2nd, however on January 29th or 30th I got a message that says your appointment is scheduled for February 6th. I messaged them back and said my appointment is supposed to be on February 2nd. No response. Several phone calls were made nobody picks up the phone. I called my warranty company on the 30th and filed a complaint I was told somebody would get back with me nobody got back with me. I then received a voice message which they never let the phone ring they went straight to the voicemail prompt and left a message stating that apparently there was an issue on the appointment that they made and confirmed and that now my appointment was on February 6th between 1:00 and 5:00 p.m. I get a message on my phone that says the technician is one stop before me I get another message that says the technician is in route at 3:42 p.m. at almost 4:30 p.m. I called the business's phone number multiple times finally got to speak to somebody and of course they can't tell me when the technician is going to be arriving. So the technician finally arrives at almost 4:45 and states that they're outside. So I'm waiting for them to come inside I have to go out there and let them know to come inside. The technician that showed up was not the original technician which I was very thankful for. Because that technician had no sympathy had no compassion that a family had no Refrigeration for over 35 days. The technician didn't even order all of the parts that were needed.
The technician, JR ( I believe was his name) that showed up on February 6th 2026 , was very helpful he was very quick to get my refrigerator working. He explained what possibly happened and showed the parts of how this could happen what happened and that he was going to get it fixed. I am very thankful for this technician. If it was not for Jr, I would still have no refrigerator.
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