My Dad is getting on and decided to move in with my brother and so decided to sell his house.Start of December my Dad contacted Good Move and was given an offer of £125k, and they said a surveyor would be sent round to do a "quick" evaluation.The evaluation wasn't quick but a full survey taking over an hour.As I hold power of attorney I was dealing with the solicitor, Warning hidden in the terms and conditions of the solicitors is that if the sale falls through you are liable for all fees.Good Move sent a demand to my Dad that his identity needed to be confirmed by the Credas app, Dad doesn't use a smartphone and I live 150 miles away.I contacted Good Move and the solicitor explaining this and my email was ignored after I tried to use the frankly useless app that required my Dad to be present with the phone with the app.10 days later someone from purchasing phoned my dad with a rude "you did it wrong" even though I contacted them and the app came with NO instructions.This was on the Friday before Christmas and the person handling the sale (Can't use names in negative reviews only good) was moaning to my Dad that the solicitor was on holiday until the 5th January.5th January and GoodMove was contacting my Dad again (not me as requested) and was definitely starting to use pressure selling tactics and that the "completions team" would be in touch.They contacted my Dad yet again and the completions team slashed £40k off the initial offer for a laughable £85k.My Dad was in the Doctors surgery and said he couldn't talk but they were taking the mic.Then Good Move starts texting my Dad with a load of flannel saying that the housing market has gone "soft" and that there's no call for properties.Tell the Government that they seem to he throwing up quick enough everywhere and Serco/Capital are buying up properties for Hone Office contracts.I had an uneasy feeling when they constantly ignored me it looks like they get you on a hook with the computer generated figure that all Estate agents use then there's the boiler room who's job is to fleece you.I will he contacting trading standards AND the Ombudsman as this is shady business practices at their worseAVOID!!!Update someone from GoodMove phoned I assume due to a negative review on trust pilot and now as I have given a negative review they try and get it removed for naming a staff member yet a load of the 5 star reviews breach that rule but is ignoredWill be complaining to Trading Standards as well as everyone of the trade bodies they are a member ofAVOID!!!!In Response to GoodMove, please do not make out that I am follwing a "False Narrative" I sent on the 13th December to @GoodMove.co.uk informing your company of the power of attorney so not "weeks" as you put it in fact the low ball offer of £85k was on the 7th January. Your company was the one dragging their feet not me.So at your company wasn't either checking their emails correctly or your companies email isn't set up properly and email boxes aren't being checked by the recipiants named in the emails. Not very professional either way.I can't say who is as you can name people on a 5 star review but 1 star reviews are tried to be removed on Trust Pilot for identifyin staff members. So the company is guity of Astro Turfing.And saying I am follwoing a "false narrative" is insulting it is your company who wasn't either checking emails or I was being ignored.I am giving you a chance to remove this otherwise I think a visit to my solicitor for deformation is in order.AVOID AVOID AVOID
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