I have been trying to contact customer support for two straight days to cancel my appointment and request a full refund, but I keep receiving copy-and-paste responses that do not even address my questions. It feels like no one is actually reading my messages.
This situation is not consistent with the promises stated on your website. Because of your slow and unhelpful responses, I lost time and money, and now I cannot even go to urgent care when I am seriously sick.
For three days, I have been stuck with:
No proper response
No doctor contact
No refund
No real support
Instead of resolving the issue, support keeps sending the same generic message asking if I have more questions, without answering the ones I already asked.
This experience has been extremely frustrating, stressful, and disappointing. At this point, it feels misleading and unfair to customers. I strongly warn others to be cautious.
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