Slow and lack of transparency.First of all, forget what you all know about basic customer support. Goodstack is designed to bring pain in your application process so you’d give up your dream of getting that free technology offer.Getting rejected for your first time? They will send you a vague email with no clear direction on what to do next. In this phase alone you could have already wasted 24-96 hours of your time.And then you go to their support page and entered all of the information they ask there in hope of getting clarity of your rejected application. But wait, you’re gonna need to wait again another 24-96 hours.And a staff would reach out to you playing all dumb with a template email saying a bunch of nonsense, completely ignoring your entered information and uploaded documents that you gave them from their support page, this would definitely set you back another 24-96 hours.And after a bunch of back and forth from clueless support staff, they would finally say that they will review your [claim] and will ask that you wait again for approximately 72 hours.After all the hassle, if you’re approved, you’d be asked to wait another 48 hours before you can even register on their site again, and if you’re rejected, even after all the documents that they asked for and not sure what’s the point of them all if you’re still rejected anyway, they will still won’t tell you why you’re rejected, just another template email saying “sorry, after much consideration”. They won’t say whether the review fails on recognizing the nonprofit or our association with our nonprofit. No, they will keep it to themselves.And after all that time and energy you spent, you’re just gonna give up. That’s how goodstack works, that’s why all the positive reviews keep talking about how fast the process is because that’s what they want you to think about.
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