Review Time
Goodstack's verification system is blocking legitimate charities from accessing Google for Nonprofits, with no transparency and no recourse.
I am a registered trustee of LifeSpring Uganda — verifiable in seconds on the UK Charity Commission website. Despite this, I have been rejected twice with an identical, clearly automated email offering no explanation and no path forward.
When I emailed to ask for a specific reason and clear guidance, I received nothing useful in return. There is no phone number, no live support, and the help centre does not address this situation.
Goodstack acts as a gatekeeper to important nonprofit resources, yet offers no meaningful support when their automated system gets it wrong. Small charities don't have the staff or budget to fight opaque bureaucracy — they need tools like Google Workspace to operate. This service is failing the very organisations it claims to help.
Our experience has shown that while big businesses posses a deep desire to give back, the logistical hurdles of international charity work can often stall progress. Goodstack removes these barriers. By providing streamlined, high-trust ecosystem, we empower major enterprises to channel their resources directly to where they can achieve the most good. This isn't just about financial transactions ; it is about building a sustainable partnership where corporate success fuels social progress. for the charities on the ground, Goodstack provides the visibility and consistency they need to thrive . We turn the ambition to help''measurable global action'' ensuring that every corporate contribution finds it way to a meaningful cause. Through this bridge , we are redefining what it means for the global business community to lead with purpose and heart.
I have been trying to get Google for Nonprofits activated for over 2 months. Goodstack confirmed our nonprofit status (Social Welfare Corporation in Japan, Registry ID: 1030005014041), but the affiliation verification has never been completed.
I submitted all requested documents including Employment Confirmation Letter, business card, and NTA registration. Tickets #386850869491 and #393835029732 remain unresolved.
The chatbot loops endlessly, emails cannot be replied to, and the support form leads nowhere. There is no way to reach a human who can actually resolve this.
Organization: 社会福祉法人隼人会
Quick response; The customer service rep was very responsive and friendly. She assisted me in resolving the issue I was having. The tone of the messages was friendly and inviting.
It is a pleasure doing business with such professionals at Goodstack. They were recommended to me by Google when applying for a non profit org I run and I can only recommend them for their efficiency. I also could experience their support and they were efficient and kind enough to solve my issues.
We are finding ourselves having to write a second review of just had bad this company is for non profits. We are based in UK and Goodstack verified our charity as a non profit. Great we thought, wrong because then the saga of not being able to verify my connection to it. I am founder and trustee. Ive sent numerous, and I mean numerous emails back and forth. Being told different things all the time, none of which make sense or work. Im asked to use different email addresses because their server is not accepted by Gmail so cant verify the address. How on earth is their server not accepted by Gmail ?? Then told after using a different email I cant use that one either because its a personal one that cant be connected to the charity. Do they think I have a load of email addresses hidden away somewhere that I can just keep producing new ones to apply to them ?
Ive repeatedly asked how can the charity be verified as non profit but then not fully verified or functional until im personally verified ? The latest email says Im verified with Goodstack and have a Goodstack account but Im not verified with Google ?? Makes absolutely no sense whatsoever. Meanwhile as others have mentioned this company have lots of information on you personally and all your charity information, financial information everything. What are they using this for ? How are they storing it if your application is rejected or accepted ?
If this is a Google programme, Google need to seriously consider using Goodstack. Its either based on AI responses, or customer service that is polite but almost robotic in response. Quite honestly useless.
I am having issues verifying my organization. I have uploaded the documents several times. I have attempted with my IRS non-profit verification letter and WA SOS letter of of non-profit verification. I can look up all my information through the IRS or WA SOS easily. I am not sure how Goodstack can't seem to find our organization and verify us. I have been trying for several months. I would like to get registered so I can utilize the google non profit accounts.
I applied for a nonprofit discount and encountered some challenges with the process. The support team reached out to me a few times and successfully guided me in obtaining a 50% discount. I look forward to exploring their services further!
My experience with the service has been incredibly frustrating and disappointing. After completing their full verification process, my nonprofit application was denied. Later, the team acknowledged that this denial was a mistake and confirmed that both the nonprofit status of the organization and my connection to it had been verified. I was specifically advised to reapply and was told my new application would be prioritized for faster approval. Despite following those instructions and reapplying on December 6, there has been no meaningful communication from the service. There have been no requests for additional documents, no clarification, and no outreach whatsoever. Instead, the application continues to be declined without any explanation. The most frustrating part isn’t even the rejection itself, but the complete silence and lack of transparency after they recognized their earlier mistake. For an organization responsible for nonprofit verification, this level of customer experience is unacceptable. It has undoubtedly been the worst support experience I have encountered anywhere.
We started off on the wrong foot because of some digital glitches and automatic rejections from the AI system. However, the support team addressed the problems effectively, offering clear guidance on what was lacking and how to move forward calmly. I'm really grateful for their help in resolving the issues.
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