Terrible experience. I’ve been waiting over five months for a response from your support team, despite sending five emails and trying to reach you through the AI chatbot — with no reply.Even more concerning, two of my donations to children’s charities were marked as completed, yet the charities have confirmed they were never contacted or received any funds. I’ve repeatedly tried to help connect your team with the charities, but it seems the money has simply disappeared.This situation is completely unacceptable, and the lack of communication or accountability is deeply disappointing. I sincerely hope someone finally takes responsibility and resolves this issue.
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