I am the corporate secretary of a nonprofit and applied through Google Nonprofits for nonprofit designation and access. Our nonprofit designation was approved fairly quickly by Goodstack, however, I was taken through a lengthy process of document request only to be denied access as an authorized person for the nonprofit. I was told that my affiliation with the nonprofit could not be verified despite the facts that my name was on the Articles of Association; that the Executive Director wrote a letter of verification; and that I was required to submit our Bylaws, 501(c)3 letter, Articles of Association, and bank statement. Despite providing all requested information and going through the appeals process twice, access was ultimately denied. How can our nonprofit utilize our nonprofit designation without an authorized user? This process has taken me three weeks for ultimate denial. I was approved within one day with no requests for further documents by Techsoup. Google should not have changed providers from Techsoup to Goodstack as it is apparent from negative reviews that legitimate organizations are being denied access with much runaround, no rationale, and no ability to cure deficiencies.
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