We are finding ourselves having to write a second review of just had bad this company is for non profits. We are based in UK and Goodstack verified our charity as a non profit. Great we thought, wrong because then the saga of not being able to verify my connection to it. I am founder and trustee. Ive sent numerous, and I mean numerous emails back and forth. Being told different things all the time, none of which make sense or work. Im asked to use different email addresses because their server is not accepted by Gmail so cant verify the address. How on earth is their server not accepted by Gmail ?? Then told after using a different email I cant use that one either because its a personal one that cant be connected to the charity. Do they think I have a load of email addresses hidden away somewhere that I can just keep producing new ones to apply to them ?
Ive repeatedly asked how can the charity be verified as non profit but then not fully verified or functional until im personally verified ? The latest email says Im verified with Goodstack and have a Goodstack account but Im not verified with Google ?? Makes absolutely no sense whatsoever. Meanwhile as others have mentioned this company have lots of information on you personally and all your charity information, financial information everything. What are they using this for ? How are they storing it if your application is rejected or accepted ?
If this is a Google programme, Google need to seriously consider using Goodstack. Its either based on AI responses, or customer service that is polite but almost robotic in response. Quite honestly useless.
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