I am extremely dissatisfied with the insurance service. I submitted a claim weeks ago and promptly provided all the requested evidence to the claims team. Since then, there has been no significant progress. After a long period of silence, the only reply I received was a request to resend the same documents I had already submitted. I complied again, and since then, I’ve been entirely ignored. There have been no updates, no explanations, and no responses to my follow-ups. As a result, I am now significantly out of pocket with no resolution in sight. This has been a very frustrating and stressful experience, and the lack of communication is unacceptable for any insurance provider. If you’re thinking about using this insurance, I would advise against it. Based on my experience, it’s unreliable when you truly need to make a claim.
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