I purchased a Goodtogo travel insurance policy via Just Travel and am now finding their claims process is appalling !! I claimed on 9th January 2026 but now my emails go unanswered and telephone calls go through to handlers in the Philippines !! I am told that they will escalate to management and I will receive an email before close of play that day .. sadly I do not !!
The claims process is so involved that I expect many people do not bother claiming. You buy the policy through Just Travel, the policy is underwritten by Goodtogo but you have to claim through IMG (International Medical Group) who are based in the Philppines !! This is crazy !!
I am despairing of ever getting my money !!
PLEASE DO NOT GET INVOLVED WITH ANY OF THESE COMPANIES !!
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