I received an email about claiming promotional free spins, but they weren't available in my account. The next morning, I got another email, and this time the spins were there. I played them and won the maximum of $50, then continued winning, totaling $5300. When I submitted a redemption request, I waited for the expected deposit date. Instead, I received an email explaining that due to an accidental leak of the promotional coupon and a temporary issue with a third-party service, the free spins had been incorrectly valued and the promotion was canceled. They stated that my winnings were credited in error and removed from my account. They assured me this wasn't a reflection of my conduct, but I was disappointed. The terms allowed them to cancel promotions even after awarding them, which felt unfair. I understand mistakes happen, but the second error was much more significant. Now I'm left questioning the site's reliability and whether my gameplay and winnings would be honored. Had I not followed up with a ticket, I would have been left in the dark without any communication about the issue. This reinforces my concerns about their negligence and lack of transparency.
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