I don't quite understand the comments about slow replies regarding redemptions. It's amusing because I received an automatic email response, and I had also submitted my inquiry through the support section on their website. I can't confirm those claims, but I found their replies to be quite prompt. It's only been around two days since I initiated my redemption, which isn't too long, and they've been responding regularly. Overall, my experience has been positive so far; just waiting to complete the redemption process. I'll provide an update once it's finished.
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