I've been with the service for over a decade, but recently I've seen a noticeable drop in reliability and customer support. Now, I'm often speaking with representatives who struggle with English, even though I'm in an English-speaking area. I've experienced multiple outages, and this is the third one. They claim it's an internal issue, but when I call, I receive vague responses. I've had three technicians visit my home already, and it's been three days without WiFi. I'm switching to another provider as I've lost confidence in this service.
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