googlefiber.com

1.5
1.5 Based on 20 reviews

...

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Melissa Reed
Numerous Outages and Rude Support

In July alone, I experienced seven outages, often lasting several hours. If you work from home, be ready for financial losses. Every representative I spoke to was rude, with comments like 'you can switch providers anytime' and 'just use your PTO during outages.' I was promised credits but received only a small amount for those outages. Despite detailing my issues to a manager, I never heard back. To top it off, I received notice of upcoming work in my area that would lead to more outages.

1
Date of experience: Aug 04, 2025

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