I’ve been using this service for over a decade, but in the past year, I've seen a noticeable drop in reliability and a lack of customer support. Now, I often encounter representatives who struggle with English, even though I'm in an English-speaking area. I've faced multiple outages, and this is the third one. They claim it’s an internal problem. When I reach out, I receive vague responses. I've had three technicians visit my home already, and it’s been three days without WiFi. I’m making the switch to another provider. I've lost trust in this service. Good riddance!
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