HORRIBLE Experience - Warning: Do Not Use!I have been using Gooten for years, the connection has always been questionable and customer service slow.However, this week I have had three extraordinarily poor experiences.2 x orders same day did not sync. Checked multiple times a day for FOUR DAYS and still did not sync. On day 3 I sent a help request, no response, so on day 4 I sent a message to cancel the orders if they ever come through and made the order with another provider (so my customers actually get their orders and with any timeliness). Gooten failed to cancel the orders and then refused to refund, saying they had a sync issue and that these things happen. They advised me to disconnect my Etsy store to prevent these problems in future (so... stop being a customer?). So now I am left out of pocket for both orders and have the embarrassing situation of my customers receiving their orders twice.Yesterday I had a $650 order and over 24hrs later, it still did not sync. I logged in to Gooten and disconnected my Etsy store to prevent a duplicate order (if it ever comes through, who knows). Then when I went to make the order manually - ALL OF MY PRODUCTS HAVE DISAPPEARED. Literally years of work down the drain. I tried reconnecting my store but still 0. I've now made that order with another provider also.GOODBYE FOREVER, GOOTEN.
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Gooten is a print-on-demand production and logistics company that helps scaling brands simplify complexity. Our single-vendor solution streamlines procurement and fulfillment by offering access to a global, redundant network of manufacturers through one unified platform. We deliver operational excellence backed by contractual guarantees, competitive volume-based pricing, and a modern API that enables fast, self-serve integration. With Gooten, brands gain flexible production capacity, accelerated product launches, and supply chain resilience—without the need for in-house ops teams.See more
