Review Time
Quality is still there, with my recent outdoor pillow sample. Shipping was too slow from time of order to eventual live shipping tracking, and tracking was confusing (possibly because I am in Canada), not the experience I had years ago, but I can attest to the fact that the print and product quality is still excellent,
HORRIBLE Experience - Warning: Do Not Use!I have been using Gooten for years, the connection has always been questionable and customer service slow.However, this week I have had three extraordinarily poor experiences.2 x orders same day did not sync. Checked multiple times a day for FOUR DAYS and still did not sync. On day 3 I sent a help request, no response, so on day 4 I sent a message to cancel the orders if they ever come through and made the order with another provider (so my customers actually get their orders and with any timeliness). Gooten failed to cancel the orders and then refused to refund, saying they had a sync issue and that these things happen. They advised me to disconnect my Etsy store to prevent these problems in future (so... stop being a customer?). So now I am left out of pocket for both orders and have the embarrassing situation of my customers receiving their orders twice.Yesterday I had a $650 order and over 24hrs later, it still did not sync. I logged in to Gooten and disconnected my Etsy store to prevent a duplicate order (if it ever comes through, who knows). Then when I went to make the order manually - ALL OF MY PRODUCTS HAVE DISAPPEARED. Literally years of work down the drain. I tried reconnecting my store but still 0. I've now made that order with another provider also.GOODBYE FOREVER, GOOTEN.
Quality is still there, with my recent outdoor pillow sample. Shipping was too slow from time of order to eventual live shipping tracking, and tracking was confusing (possibly because I am in Canada), not the experience I had years ago, but I can attest to the fact that the print and product quality is still excellent,
I use Gooten to fulfill greeting cards for my Etsy shop (Life According to Snow), and my first order went smoothly from start to finish. As a new seller, there’s definitely a learning curve with SKUs, but once everything was set up correctly, the integration worked well.I relied on the support database to answer my setup questions and found it clear and helpful. It’s reassuring to have a fulfillment partner I can depend on while I focus on creating. Looking forward to continuing to grow my shop with them.
I am really shocked that Gooten not only screwed up my printing, but they can't (or won't) even process a simple refund. What's worse, they told me they DID process a refund, but it was only after I confronted them because it had not been put through that they admitted Gooten had not processed it. This is absolutely ridiculous and the worst experience I've ever had with any company, ever. There is absolutely no excuse for this. Gooten needs me and other businesses to survive, this is no way to treat us.They are aware that they are messing up your orders - I saw Maddy's video on YouTube with the apology. I thought this apology a month before my order and refund were messed up meant they were fixing things, it said they had resumed order stability but that does not seem to be the case. I find it hilarious that they turned off the YouTube comments on the apology video, they obviously know there are a lot of people who are still angry with them, and for good reason. As businesses we need to depend on their reliability, and Gooten has permanently lost my trust. It should not be impossible for you to issue refunds when they're aware that they're already screwing up thousands of orders (I've been reading about their struggles online - many complaints). This is inexcusable, especially around the holidays when Gooten should be at the top of their game. I am so disappointed in Gooten, and I'm not the only one. Look around online, you'll find hundreds of bad reviews - do NOT use them for anything, you will lose money and you'll be disappointed with their print quality.
I’ve been really disappointed with this experience. My order was delayed far beyond the expected timeframe, and it takes days to hear back from customer service — when they do reply, updates are vague and unhelpful.As an Etsy seller, these delays have directly affected my shop and customer trust. Communication needs serious improvement — it shouldn’t be this hard to get a clear answer or a realistic shipping date.I’ve completely lost confidence in their reliability and won’t be using them again.
I am giving one star because I cannot give 0. Been working with Gooten for about 3 years. In the past 2 months, everything went crazy after they sold the company:1. late or no shipping of the items without prior announcement, 2. no refunds even though they screwed things up,3. support apparently took a vacation because a week passed by with no response.I do not recommend working with them further, as I am also moving my business.
NOT OK, placed an order for sample never went into production tried to cancel no reimbursement something is really off with this company I reached out to customer service multiple times and no replies I am really shocked by this. Save yourself money and time and your companies name and of use another POD.
Claim your business profile now and gain access to all features and respond to customer reviews.
Gooten is a print-on-demand production and logistics company that helps scaling brands simplify complexity. Our single-vendor solution streamlines procurement and fulfillment by offering access to a global, redundant network of manufacturers through one unified platform. We deliver operational excellence backed by contractual guarantees, competitive volume-based pricing, and a modern API that enables fast, self-serve integration. With Gooten, brands gain flexible production capacity, accelerated product launches, and supply chain resilience—without the need for in-house ops teams.See more
world-star-register.co.uk
crnaschoolprepacademy.com
50poundsocial.co.uk
beyrmedia.com
search.co.uk
quickbooks.intuit.com
kst-marketing.com
wix.com
analokalize.com
mmcconvert.com