I am really shocked that Gooten not only screwed up my printing, but they can't (or won't) even process a simple refund. What's worse, they told me they DID process a refund, but it was only after I confronted them because it had not been put through that they admitted Gooten had not processed it. This is absolutely ridiculous and the worst experience I've ever had with any company, ever. There is absolutely no excuse for this. Gooten needs me and other businesses to survive, this is no way to treat us.They are aware that they are messing up your orders - I saw Maddy's video on YouTube with the apology. I thought this apology a month before my order and refund were messed up meant they were fixing things, it said they had resumed order stability but that does not seem to be the case. I find it hilarious that they turned off the YouTube comments on the apology video, they obviously know there are a lot of people who are still angry with them, and for good reason. As businesses we need to depend on their reliability, and Gooten has permanently lost my trust. It should not be impossible for you to issue refunds when they're aware that they're already screwing up thousands of orders (I've been reading about their struggles online - many complaints). This is inexcusable, especially around the holidays when Gooten should be at the top of their game. I am so disappointed in Gooten, and I'm not the only one. Look around online, you'll find hundreds of bad reviews - do NOT use them for anything, you will lose money and you'll be disappointed with their print quality.
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Gooten is a print-on-demand production and logistics company that helps scaling brands simplify complexity. Our single-vendor solution streamlines procurement and fulfillment by offering access to a global, redundant network of manufacturers through one unified platform. We deliver operational excellence backed by contractual guarantees, competitive volume-based pricing, and a modern API that enables fast, self-serve integration. With Gooten, brands gain flexible production capacity, accelerated product launches, and supply chain resilience—without the need for in-house ops teams.See more
