I ordered a camera from the official website on December 8, 2026, and as of December 15, I still haven't received my package. The carrier is UPS, and tracking shows it has been at their depot since December 11. It was marked for delivery on December 12, but I received an email stating it was diverted back without any explanation. Their customer service is frustratingly unhelpful, and there's a significant language barrier. I received multiple emails about the delivery status, including one stating it would arrive on December 15, then December 16, and finally another indicating a temporary delay. It's as if I'm being punished for asking about my parcel. I live just 15 miles from their depot. I've contacted the company for assistance and am still waiting for a response about returning the item and obtaining a refund. Overall, this has been a shocking buying experience. My advice: avoid UPS at all costs.
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