Review Time
I purchased from Walmart on 1/27/26 a sealed GoPro 13 box (with the pullcord at the bottom still intact). When I came home and opened it, it had stickers on, and when I removed the stickers it was a Hero 5. I did not even realize it until I had trouble following the instructions as nothing was matching and then I realized that the battery didn't even match.
I reached out to GoPro and they refused to do anything about it blaming Walmart who in turn is blaming GoPro. No one is taking accountability.
I have had a gopro cloud for 3 years now and to be honest i don't use it very often ,I'm just using it as a storage. Just came back from skintrop and wanted to watch some videos on my 4k lg smart TV but I was unable to cast the videos from.hopro quick onto the TV. There is no special app for the LG tv either and when I tried to cast it from the browser there is no image as my chromecast is only 2k the TV itself is 4k but there is no option to cast it straight on the TV. This is definitely my last year of subscription as whats the point of having all of those videos stored if you cannot watch it on the TV. They more than happy to charge users for subscription but clearly do not give dam about making the app user friendly.
I ordered a camera from the official website on December 8, 2026, and as of December 15, I still haven't received my package. The carrier is UPS, and tracking shows it has been at their depot since December 11. It was marked for delivery on December 12, but I received an email stating it was diverted back without any explanation. Their customer service is frustratingly unhelpful, and there's a significant language barrier. I received multiple emails about the delivery status, including one stating it would arrive on December 15, then December 16, and finally another indicating a temporary delay. It's as if I'm being punished for asking about my parcel. I live just 15 miles from their depot. I've contacted the company for assistance and am still waiting for a response about returning the item and obtaining a refund. Overall, this has been a shocking buying experience. My advice: avoid UPS at all costs.
I ordered a camera from the official website on December 8, 2026, and as of December 15, I still haven't received my package. The carrier is UPS, and tracking shows it has been at their depot since December 11. It was marked for delivery on December 12, but I received an email stating it was diverted back without any explanation. Their customer service is frustratingly unhelpful, and there's a significant language barrier. I received multiple emails about the delivery status, including one stating it would arrive on December 15, then December 16, and finally another indicating a temporary delay. It's as if I'm being punished for asking about my parcel. I live just 15 miles from their depot. I've contacted the company for assistance and am still waiting for a response about returning the item and obtaining a refund. Overall, this has been a shocking buying experience. My advice: avoid UPS at all costs.
I bought a camera earlier this year, expecting a good experience, but the software has been terrible: slow previews, long processing times, and it doesn't work well on a PC. I regret this purchase. The quality of the backup software is crucial, and this has been a letdown. I won't be spending money on this brand again.
I canceled my subscription because it wasn't being used and requested a refund, which was eventually issued. Suddenly, the subscription renewed itself and charged my account again. This is unacceptable, and now I'm chasing another refund and deleting my account. Additionally, the customer support response time is frustratingly slow.
I wanted a replacement lens cap after losing mine on a hike. Customer service just repeated what I said and suggested a lens cap for another camera, which they later admitted wouldn’t fit mine. It’s a waste of time contacting them. This is my second experience with this brand, and I’ll be looking elsewhere next time.
The stabilization feature on my camera stopped working with the max lens mod. I signed up for an account to facilitate returns, but the support was the worst I've encountered. They kept asking for information I had already provided, taking a week to respond to each message until I gave up. After being a loyal customer for 10 years, I will not buy from this brand again.
I’m extremely disappointed. I have multiple open cases for the same issue, and none have been resolved. Their customer service is terrible; they frequently close cases without fixing anything. After dealing with this repeatedly, I’ve lost all faith in the brand and will never purchase from them again.
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