They escalate issues to a specialist, but it often feels like I'm just talking to another bot or receiving generic responses. The drivers frequently disregard my delivery instructions, and when I voice my concerns, they promise to report it but I never get any follow-up. My orders keep getting left in the snow. The service used to provide much better customer support. Now, they end chats prematurely before I finish. I doubt my negative feedback will lead to any real change.
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Gopuff delivers everyday essentials from cleaning supplies, home needs and over-the-counter medications to food and drinks in just minutes.
Gopuff operates 24/7 in most major markets, making sure its customers have what they need when they need it: from quick meals, electronics & office supplies to baby and pet essentials, and in some markets, beer, wine and spirits. Gopuff's alcohol delivery is only available to individuals aged 21+.
Gopuff allows users the joy of browsing the shelves without the hassle of going to the store. It takes seconds to order and minutes for Gopuff's driver-partners to deliver your essentials and last-minute needs. Gopuff's centrally located facilities cut out the middleman allowing for fast and affordable delivery.
Visit goPuff.com to get some snacks or to learn about the perks of our Fam membership. If you need help with your order, tweet our Support Team at @goPuff_support.See more