Absolutely shocking experience. I have used this firm 2 times this year. The first time my case was handled to Louis Reed, who was absolutely excellent, always responded to my emails in a timely manner, asked for documentation once and explained and contextualised everything fully, leading to a relatively painless and quick purchase of our new house within 8 weeks, fantastic!Fast forward a few months and it's time to sell my old house (I didn't purchase my new house in a chain) and wow, what a shift in quality.Since Louis was so brilliant, I asked if I could use his services again to sell my old house, he originally said yes, but then passed me onto Faith Crooks, as he said his case load was too full.Faith is absolutely terrible, I am now at the 14-15 week of conveyance for a very simple chain free purchase, this should have been completed in 4-8 weeks as the buyers were already prepared after their previous sale falling through.Faith barely responds to emails, the 5% of the time she does it's one line which answers none of my questions or provides any context. She's lost pieces of documentation I have sent her several times. She drip feeds information and documentation requests. A few days before exchange she is asking me for documentation she already has. The service is abysmal and anxiety-inducing, I am in contact with the sellers as I am my own estate agent, and there have been times their solicitor has responded and Faith just sits on it unresponded to for days. Every time their incompetence continues to delay my case, the more money it is costing me to pay for 2 houses. These are peoples lives, please get a grip and some element of client centricity, because right now it doesn't exist.I have still not completed the sale yet and doubt I will for several weeks, even though there isn't a reason not to.Please avoid them, it seems some of the 5 star reviews here are fake, or they were lucky and got a decent solicitor like I had with Louis, but overall a company having such variance in quality of service between their staff shows that their management and internal policies are awful.Please just shop around for a good conveyancer with good reviews, these guys will end up costing you far more money and stress in the long run by not doing their job or communicating effectively.
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Our friendly approachable team of property solicitors, conveyancers and paralegals understand how stressful buying and selling property can be.
Buying and selling a property is not always straightforward and due to a range of factors can take time. The legal process can often be difficult, but our team are here to assist you throughout the process. Alongside our case handlers, we have a dedicated Conveyancing Assistants team who can answer your queries on the telephone and provide you with up-to-date information as the transaction progresses.
We have a team of newbuild property specialists who understand builders timescales, will communicate with your builder and will explain all plans and documentation in plain English.
If you are looking to take your first step on the property ladder, or open the door to a new chapter, we are always on hand to answer any questions or concerns you may have.
We are here to make moving as simple as possible, whether you are moving out, moving on or, moving up the property ladder.
Our team is based in Moongate House, Team Valley, Gateshead. We are regulated by the Council for Licenced Conveyancers and will put you at ease by providing you with excellent support every step of the way.See more
