Our offer on the property was accepted on 8 August. As of Thursday afternoon, 18 December, more than four months later, we are still unsure whether completion will take place tomorrow, on the eve of the firm’s Christmas shutdown.Throughout the process, timelines have repeatedly shifted. We have been given repeated indications that completion was imminent, only for new issues to arise at the last possible moment. Most recently, the mining report was only sent to the lender on Monday, yet we were still told that completion could take place on Friday, despite it being clear that lender approval within this timeframe carried significant risk.It is now Thursday afternoon, and we remain without clarity. We have been told the matter is currently with a valuer, who cannot be contacted or rushed, meaning there is no way to confirm progress or timescales. Despite this, we have continued to be given hope of completion, which has repeatedly been raised and then left unresolved, offering little to no relief.Every time we have contacted the firm for answers, our solicitor has been unavailable. We have instead been directed to the support team, whose communication has often felt condescending and dismissive, leaving us feeling unfairly judged for being stressed about circumstances that directly affect our lives.The emotional toll of this has been overwhelming. The constant cycle of hope followed by uncertainty has left us mentally and physically exhausted. We are relocating and have new jobs starting in January, and due to the ongoing delays, we are now facing the very real possibility that one of us could be left without accommodation, effectively at risk of homelessness.This situation reflects a wider pattern of poor communication, unrealistic timelines, and a lack of empathy. The prolonged uncertainty has had a profound impact on our mental health, to the extent that friends and colleagues have advised us to seek mental health support due to how severely this process has affected us.At this stage, this is no longer simply about delay — it is about the failure to manage expectations responsibly, communicate honestly, and recognise the serious real-life consequences for clients
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Our friendly approachable team of property solicitors, conveyancers and paralegals understand how stressful buying and selling property can be.
Buying and selling a property is not always straightforward and due to a range of factors can take time. The legal process can often be difficult, but our team are here to assist you throughout the process. Alongside our case handlers, we have a dedicated Conveyancing Assistants team who can answer your queries on the telephone and provide you with up-to-date information as the transaction progresses.
We have a team of newbuild property specialists who understand builders timescales, will communicate with your builder and will explain all plans and documentation in plain English.
If you are looking to take your first step on the property ladder, or open the door to a new chapter, we are always on hand to answer any questions or concerns you may have.
We are here to make moving as simple as possible, whether you are moving out, moving on or, moving up the property ladder.
Our team is based in Moongate House, Team Valley, Gateshead. We are regulated by the Council for Licenced Conveyancers and will put you at ease by providing you with excellent support every step of the way.See more
