We had a disappointing rent a car experience with GO Rentals New Zealand at Christchurch Airport. We had booked a rent a car in Auckland for pickup in Christchurch and were expecting either the vehicle we booked or an upgrade. Upon arrival, we were given a downgrade, a smaller car for the same price. Without any explanation. When we insisted on receiving what we booked or something equivalent or bigger as was written in our fully paid and signed contract, we were first lied to (the car you are renting is better) which was not true and afterwards the employee lied that we booked an older year car and this one is small but new and then suddenly the manager accused us of being impolite, an accusation that was completely unfounded. Go Retals New Zealand manager was the one that was unpolite.
Instead of resolving the issue, he canceled our New Zealand rent a car contract, claiming it was no longer valid, despite us having already signed it even for the smaller worse car. They promised a full refund, but I have yet to see any of that money, leaving us unable to rent a vehicle in the meantime as bank was closed to put more money on the prepaid card and no one takes cash in New Zealand. We contacted the New Zealand police, because we thought we were getting scammed, they informed us that they noted what happened and that this is a civil matter, which means it will take time. We contacted a lawyer. In short, our holiday were ruined because of their action, and we were left stranded without a rent a car. In our opinion, it is a lack of respect for the law and the customer. We would advise others to be cautious when considering GO Rentals New Zealand for renting a car, we wouldn’t recommend it because in high season we were left without an already booked car and they did not jet return the money to us. In our opinon, Gorentals gorentals.co.nz New Zealand do not care for the customer and do not even honor the signed contract.
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Kia ora and welcome to GO Rentals.
We’re a big team of extremely passionate people who GO further in every way to make your journey a roaring success. Wherever you’re going, whatever the reason, we’ll make you feel like it’s the most important thing in the world.
Of course we have hundreds of safe, reliable, clean and affordable late-model vehicles like the other top companies. And what you see is what you get, meaning no hidden costs and the car you book is the car you drive. All that, plus our standout service, will really put a smile on your dial.
So once you know where you’re GOing and who you’re taking, get in touch and let us get your ultimate Kiwi car rental experience underway.See more
