I ordered a phone case from this company, believing that it was well- designed and well-suited for my needs. I should've trusted my instincts, however, as their customer service left a great deal to be desired (emails and "chats" were completely ignored, and their phone number leads to an automated message that doesn't show for messages or speaking to anyone). The case arrived, I put it on my phone, and realized immediately that it was poorly designed and not well-suited for my needs. It was on my phone for all of 5 minutes (and a good part of that time was just me removing and reinstalling the case screws). I repackaged the case and emailed a request for a refund. They didn't respond. I emailed again. They responded with nothing but a link to their website refund policy page, which states that they don't issue refunds due to "hygiene" concerns with "used" products. I responded with a screenshot of their website's shopping page that clearly states "Satisfied or Refunded... we do our best to work with customers." They again responded with a nothing but a link to their website refund policy page. The only time I actually got an original, human response from the company was when I threatened to pursue a charge-back from my bank. They advised that they would fight it and win.
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Gorilla Cases