Our business used Shippo until the service stopped functioning as expected. When I attempted to cancel, I encountered serious difficulties.Although I am the verified owner of the business and the person whose payment method is being charged, Shippo’s support team informed me that I’m “not the account owner.” They also would not identify which email address is tied to the paid account, making it impossible to manage or cancel billing.In my view, this situation raises concerns under U.S. consumer protection laws, including:Section 5 of the Federal Trade Commission Act (15 U.S.C. §45), which prohibits unfair or deceptive practices, andThe Restore Online Shoppers’ Confidence Act (15 U.S.C. §§8401–8405), which requires companies to provide a clear and simple way to cancel recurring charges.I’m sharing this to help other business owners understand the potential risks of using Shippo’s platform and to encourage the company to improve transparency around billing, account ownership, and cancellation policies.
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