Review Time
The app interface is poorly designed for customer searches and repeat shipping, and they make unannounced and non-optional frequent changes. Earlier this year they added a Shippo insurance option to every transaction that has to be deselected each time, adding a minimum of 1 extra click to every label. If you miss it, you have to cancel the label and make a new one or eat their extra charge. Recently they changed the time to delivery on mailing options from # of days (1 day, 3 days, etc.) to a date, so now you have to keep a calendar handy to see when your package will be delivered, which is tricky for weekend sensitive shipping items. We have used Shippo for 3 years but have had enough.
If you are looking to use Go Shippo for the UK, don't. Their carrier integrations are missing core functionality that support the QR code printless labels. We have been in contact with them regarding this issue and they have very flakey support.
Shipped 2 things with shippo first one was delivered and second one is in shipping process. A week after the first one was delivered I got a surprise charge from them, no heads up or anything. They did not say anything when I purchased a label from them that they can charge me more. I would avoid this service at all costs unless you like random charges to your credit card.
Condescending, canned responses by customer service. I asked about a $3.77 post-delivery surcharge. They said, my international package was 8 lbs instead of 5.4 lbs as shown on the label. I said, if that were the reason, the surcharge would be much, much more than $3.77. Another canned reply came from that, and further conversation wouldn't have been worth $3.77.
Our business used Shippo until the service stopped functioning as expected. When I attempted to cancel, I encountered serious difficulties.Although I am the verified owner of the business and the person whose payment method is being charged, Shippo’s support team informed me that I’m “not the account owner.” They also would not identify which email address is tied to the paid account, making it impossible to manage or cancel billing.In my view, this situation raises concerns under U.S. consumer protection laws, including:Section 5 of the Federal Trade Commission Act (15 U.S.C. §45), which prohibits unfair or deceptive practices, andThe Restore Online Shoppers’ Confidence Act (15 U.S.C. §§8401–8405), which requires companies to provide a clear and simple way to cancel recurring charges.I’m sharing this to help other business owners understand the potential risks of using Shippo’s platform and to encourage the company to improve transparency around billing, account ownership, and cancellation policies.
While the general/overall Goshippo.com label making/purchasing process is good, their rates aren't THAT much (if at all) better their going directly to USPS or UPS, and their change to XCover.com insurance purchasing is a total SCAM. They constantly bug/push for you to buy their shipping insurance coverage which is not GOSHIPPO, but rather XCover.com (Insurance policies issued in the United States of America are provided by Cover Genius Insurance Services, LLC, a Delaware limited liability company, 11 West 42nd Street, 30th Floor, New York, NY 10036; Delaware LLC registered under CORPORATION SERVICE COMPANY, 251 LITTLE FALLS DRIVE, WILMINGTON, DE, 19808Phone: 302-636-5401). I have had to file 2 complaints with my state's attorney general's Insurance Fraud office over their lack of timely processing and payment of claims for product that was shipped, insured and damaged through GOSHIPPO.COM.You're better off using UPS/USPS/DHL/FEDEX sites directly and having those carriers insure your items. The HUNDREDS, if not thousands, of dollars that I've spent in insurance coverage to finally file a claim and deal with this nonsense is ridiculous! I will no longer be using GOShippo as a result of this.
Shippo is a solid service and way easier to use than Easyship, but their insurance partner (XCover) is awful. It really feels like Shippo just picked them because of a big referral payout without checking their track record. XCover says claims take 3 days, but I’ve been waiting 3 weeks on a $900 claim for a shipment valued at $2700. We already replaced the damaged GPU in the computer, but the process has been nothing but stalling. They ask for four documents at the start, then every week they suddenly ask for a new one they never mentioned before. When you send it in, they put you at the back of the line again, and the cycle repeats nonstop.On the other hand, we use U-PIC for TikTok Shop and it’s been a completely different experience. Every claim we’ve had with them was actually reviewed, processed, and paid out properly. We usually had a check in the mail within a week or two at the most. The difference between how U-PIC handles claims and how XCover drags them out is night and day.
Using Shippo to obtain better shipping rates is a gamble at best. When supplying accurate weights and measurements into their system, it doesn't mean that their carriers such as UPS or Federal Express will agree with it. In one case, my shipping charge was doubled, yes doubled and recently I was hit with a 25% surcharge. When I queried about this SHIPPO, their explanation is that their system is not set up to deal with these anomalies. Of course it should be. Thus, using SHIPPO is a gamble at best as their inability to correctly input vendor guidelines causes their customers to pay unexpected overcharges.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shippo is a multi-carrier shipping provider that easily integrates into your workflow so you can manage and fulfill orders in one place — giving online sellers and logistics leaders more ways to maximize margins and efficiency across the entire fulfillment journey.
artofkinddesign.com
floraqueen.com
ergonomics.co.uk
citymoves.co
pivozon.com
amazingmarketingco.com
1of1servers.com
gmbh-ug.com
brankit.com
radiantbiz.com
