I strongly advise against using this service. I made a hotel reservation for an event in Chicago, but the event was cancelled. The hotel confirmed they never received any payment, and my reservation was cancelled without penalty. No refund was issued because no funds were collected. This means the service kept my payment despite not paying the hotel or providing the room. When I sought a refund, they referenced a 'non-refundable policy' that doesn’t apply in event cancellation cases. Their claims contradicted what the hotel confirmed. I had to dispute charges and file complaints just to try to recover my money. This company engages in unfair and unethical practices. If issues arise, they will not assist you. Save yourself the trouble. Do NOT use this service.
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