I made a payment of over £100 in November 2025, enrolling solely because of a specific tutor who was teaching A-level Chemistry for my daughter’s first year.
Shortly after joining, that tutor left the company. It later became clear that she had been mistreated and moved to another organisation. As the programme was no longer suitable for my daughter, and the alternative tutors offered were not a good fit, I was explicitly promised a full refund.
Since then, the experience has been extremely poor.
Despite repeated assurances, no refund has been processed. I have been asked multiple times to provide the same information, including bank statements, IBAN details, and proof of payment, all of which I supplied. As of February 2026, I am still chasing the refund.
I have had three separate phone calls with their support team. Each time, I am told that the support staff are “not authorised” to make payments, yet they refuse to provide any contact details for the payments or finance team. There is no clear escalation process, and no accountability.
Based on my experience, this appears to be a heavily sales-driven organisation rather than an education-focused one. Tutors do not seem to be treated well, and the emphasis appears to be on signing up as many clients as possible. While everything is fine as long as you continue paying, the moment you try to leave or request a refund, the process becomes obstructive and frustrating.
I have since found far better online tutors who genuinely care about their students and provide a much more personal and professional service.
I would strongly advise others to be cautious.
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GoStudent ist einer der weltweit führenden Nachhilfeanbieter mit Sitz in Österreich und Niederlassungen in Deutschland, Großbritannien, Frankreich, Italien, Spanien, Griechenland, Polen, Türkei und der Niederlande.
Wir bieten personalisierten Einzelunterricht an und bringen Schüler mit den idealen Nachhilfelehrkräften zusammen, um die besten Lernerfahrungen zu erzielen.
GoStudent bietet Nachhilfe in über 30 Schulfächern für jedes Alter und jede Schulstufe an. Unser personalisierter Einzelunterricht findet in unserem interaktiven Online-Klassenzimmer GoChat statt und wird individuell jedem Lernziel angepasst.
Flexible Planung und Umbuchung ist möglich, um den Unterricht in einen vollen Terminkalender zu integrieren – so kann das Lernen jederzeit und überall stattfinden.
Lies, was unsere Community aus Eltern und Schülern in ihren Bewertungen über Nachhilfe mit GoStudent zu sagen hat.
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GoStudent is one of the world’s leading tutoring providers, based in Austria with a presence in Germany, UK, France, Italy, Spain, Greece, Poland, Turkey and the Netherlands. We offer one-to-one online tutoring, pairing students with a perfectly matched tutor for the best learning experience.
GoStudent offers 30+ subjects, with tutors to suit all ages and levels. Our One-to-one lessons take place in our interactive online classroom, and are tailored to support any learning goal.
Flexible scheduling and rescheduling to fit lessons into a busy diary - and learning can take place anytime, anywhere.
See what our community of parents and students have to say in their reviews of tutoring with GoStudent.
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