We had a 6 months contract. Their teachers keep rescheduling classes (at the last minute) their system doesn’t allow cancelations so they just postpone the classes. Getting to customer service is a nightmare - they do not offer an extension (however after multiple multiple follow ups - they did allow us a month more to complete the classes - and we still couldn’t as the teachers canceled almost every day! It’s the most frustrating experience we have ever had not to mention keeping time aside for this and not getting a class. My kid hasn’t improved at all because of this inconsistency.
RESPONSE
You have my contact details - I tried speaking to customer service as well on WhatsApp chat as suggested by you - they said my account manager will reach out - again NOTHING! And today (2nd last day of my subscription) the tutor again canceled 2 classes that he had rescheduled to today. Extremely unreliable and unprofessional platform. I wish I knew how to sue them
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GoStudent ist einer der weltweit führenden Nachhilfeanbieter mit Sitz in Österreich und Niederlassungen in Deutschland, Großbritannien, Frankreich, Italien, Spanien, Griechenland, Polen, Türkei und der Niederlande.
Wir bieten personalisierten Einzelunterricht an und bringen Schüler mit den idealen Nachhilfelehrkräften zusammen, um die besten Lernerfahrungen zu erzielen.
GoStudent bietet Nachhilfe in über 30 Schulfächern für jedes Alter und jede Schulstufe an. Unser personalisierter Einzelunterricht findet in unserem interaktiven Online-Klassenzimmer GoChat statt und wird individuell jedem Lernziel angepasst.
Flexible Planung und Umbuchung ist möglich, um den Unterricht in einen vollen Terminkalender zu integrieren – so kann das Lernen jederzeit und überall stattfinden.
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GoStudent is one of the world’s leading tutoring providers, based in Austria with a presence in Germany, UK, France, Italy, Spain, Greece, Poland, Turkey and the Netherlands. We offer one-to-one online tutoring, pairing students with a perfectly matched tutor for the best learning experience.
GoStudent offers 30+ subjects, with tutors to suit all ages and levels. Our One-to-one lessons take place in our interactive online classroom, and are tailored to support any learning goal.
Flexible scheduling and rescheduling to fit lessons into a busy diary - and learning can take place anytime, anywhere.
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