At 72 years old, I've been with the company for my entire career, but after missing a payment recently, I received a reminder. I attempted to pay over the phone but was very disappointed. I expected to communicate with someone fluent in English, but after several attempts, I discovered the representative was overseas. I want to clarify that my concerns are not about race, but I question why a company like this relies on international staff. I felt uncomfortable sharing personal information, so I opted to pay my bill at the local post office instead. This raises concerns about the safety of our information being handled abroad, which I find troubling.
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