The company renewed my Pro account subscription without any prior notice. I called right after receiving the invoice, but the billing representative I spoke to refused to reverse the charge. The product is currently blocked by my business due to security concerns and is therefore unusable. After reaching out to tech support, I was connected with someone in billing who helped downgrade my Pro account to an individual one, saving me $600. However, they should definitely provide advance notice for renewals. It's unreasonable that they require 30 days' notice to cancel the contract.
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